Disconnect and data deletion

You can remove what SimplifyLocal stores about a Google or Facebook connection at any time. Disconnecting in the app is immediate; anything it doesn’t cover, you can ask us to delete by email.

Google Business Profile

What we store. The sign-in keys Google gives us for the connection, the name of your Business Profile account, and the location you picked. We also keep a copy of the reviews we read, so we can show them on your pages.

What we use it for. Creating posts about your own published job pages, and reading your reviews. We never post anything else, never reply to reviews or read messages, and never change your profile. We do not use this information for advertising and do not sell it.

Disconnect. Sign in, go to Settings → Connections, open Google Business Profile and press Disconnect. We delete our copy of the sign-in keys straight away and ask Google to remove SimplifyLocal’s access to your account, so it no longer appears at myaccount.google.com/permissions. You can also remove our access there yourself at any time.

What stays. Posts already published on your Business Profile are yours and live on Google; delete them there if you want them gone. We keep a record that a post was made (when, and to which listing), without any sign-in key, so we can answer questions about it later.

Facebook and Instagram

What we store. The ID Facebook gives us for your account, the sign-in keys for your account and for the page you picked, the name and ID of that page, and the username and ID of the Instagram account linked to it.

What we use it for. Listing the pages you manage so you can pick one, reading that page’s recent posts so a suggested post isn’t a repeat, and publishing the posts you approve (or, with automatic publishing on, the post for a newly published page) to that page and its Instagram account and nowhere else. The sign-in keys are stored on our servers, never shown in your browser, and used only for these features. We do not sell this information, share it, or use it for advertising.

Disconnect. Sign in, go to Settings → Connections, open Facebook & Instagram and press Disconnect. As soon as you do, we delete:

• the sign-in key Facebook gave us for your page,
• the name and ID of your Facebook page,
• the username and ID of the Instagram account linked to that page,
• the sign-in key Facebook gave us for your Facebook account, unless that account still connects another business on SimplifyLocal.

We also ask Facebook to remove SimplifyLocal’s access to your account, so it no longer appears under Business integrations in your Facebook settings. If the same Facebook account still connects another business on SimplifyLocal, we keep that access, and the account’s sign-in key and ID, until the last of those businesses disconnects, so its posts keep working. Once we ask, the only thing we still hold is your Facebook account’s ID, because the request has to name it; we delete it as soon as Facebook confirms, and after 30 days at most even if it never does.

Remove the app on Facebook. You can also remove SimplifyLocal from Facebook directly: in Facebook, open Settings & privacy → Settings → Business integrations and remove SimplifyLocal. That stops our access straight away. To delete what we already stored, disconnect in SimplifyLocal or email us.

What stays. Posts already published to your Facebook page or Instagram account are yours and live there; delete them there if you want them gone. We keep a record that a post was made (when, and to which network), without any sign-in key.

Ask us by email

Email support@simplifylocal.app from the address you sign in with and ask us to delete your Facebook and Instagram data. Within 30 days we delete the connection record itself, any Facebook and Instagram post drafts we suggested, and the link between our post log and your connection. We reply to confirm when it is done.

The same address takes any other deletion request, including the reviews we copied from Google and the Google post drafts, under the “delete your account and the data tied to it” right on our privacy page.

The same address handles a request to close your whole account; see Closing your account. The full picture of what we keep and for how long is on our privacy page.