Closing your account

To close your account, email the address at the bottom of our terms page. We close it at the end of the current billing period. Closing happens in two stages, and the timings are the ones our terms and privacy pages promise.

The first 30 days: pages stay up, changes are off

For 30 days after the close, your published pages stay online, unchanged, so search engines have time to react.

You can still sign in. Every page in the app shows a banner: “This account is closed. Your pages are still online for now and you can still read everything here, but changes are switched off.” You can look at every page, post and setting, but any attempt to save shows “This account is closed. You can still look around, but nothing can be changed.”

During this window:

• No new pages are written, no posts are drafted or sent, and nothing is read from your scheduling tool, even if it is still connected.
• Your Google and Facebook connections are disconnected on our side, and we ask Google and Facebook to remove our access, as described in Disconnect and data deletion.
• Pending team invites can no longer be accepted. An admin can still revoke invites and remove members.
• The Publish API keeps answering with your published jobs.

If you want a copy of your data, email support@simplifylocal.app in this window and we will send it to you.

After 30 days: pages come down

Your pages are taken down. Anyone opening one of their addresses gets the same “not found” response as an address that never existed, which is what tells search engines to drop them.

Sign-in ends. Anyone on the team who tries sees “This account is closed. Please reach out to support@simplifylocal.app for further assistance.”

The Publish API answers 410 Gone with the error code business_closed to requests carrying your own API key. Requests with no key, or another business’s key, get the same 404 an unknown business gets. See Errors.

We keep a backup of your data for a further 30 days in case you change your mind, then permanently delete it. Billing records are kept for seven years, as the privacy page explains.

Changing your mind

Within the first 30 days, email us and we reopen the account as it was. You will need to reconnect Google, Facebook and your scheduling tool, because the access you gave us was genuinely removed. After the pages have come down, reopening is still possible while the backup exists, but it is a conversation with support rather than a switch.

Your website

Taking your pages down does not touch the rest of your website. Remove the rule you added when you connected it (see Before you start) whenever convenient; until you do, the /work addresses on your site return “not found”.